Coordinator

We have an exciting new role for a Frontline Co-ordinator to join our new team in Warrington! This role is office based, hybrid working is not available.

The Frontline Co-ordinator acts as a first point of contact for queries received via the Sunbelt Rentals website and telephone numbers, triaging omni-channel cases within Salesforce, ensuring enquiries are routed to the correct teams, identifying leads and opportunities for the sales function. While also filtering out non-value enquiries to maintain service efficiently and support customer acquisition.

Key Responsibilities

• Monitor and manage omni channel cases via Salesforce, assign cases to appropriate departments, and maintain service SLAs
• Identity sales leads from enquiries forwarding leads to relevant sales teams using Salesforce, and close non-value enquiries
• Serve as first point of contact via telephone, allocating calls across the business based on enquiry type and urgency
• Maintain accurate case records, collaborate with Salesforce Administrators to improve case handling processes, and support with the reporting and dashboard updated related to enquiry volumes and outcomes
• Work closely with Sales, Marketing, and Operations to align triage processes, and share insights on enquiry trends with internal stakeholders

What we offer?

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Employee assistance programme
• Opportunity to buy and sell holidays

About You

To succeed in this role, you will bring the following skill set and behaviours:

• Proven experience in a customer service role, demonstrating confidence, professionalism, empathy and clarity while maintaining strong listening and problem-solving skills
• Computer literate with experience with digital tools and platforms
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams
• Strong prioritisation skills and decision-making skills to access enquiry value and route appropriately under pressure
• High degree of attention to detail to successfully update case records and maintain reliable CRM data

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move. 

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.