Business Analyst

Help us redesign the rental experience around what customers actually need

We’re looking for a Business Analyst to help shape the next generation of customer experiences at Sunbelt Rentals.

Our customers think about the job they need to complete, not the complexity behind hiring the right equipment. Your role will help us understand those customer journeys, remove unnecessary complexity and translate real business and customer needs into better processes and digital experiences.

You’ll work across Customer, Product, Technology and Operations, helping turn insight into practical solutions as we develop our use of Salesforce, connected data, automation and AI.

Key Responsibilities: 

• Understanding customer problems, business needs and operational requirements.
• Mapping end-to-end customer journeys and processes.
• Running discovery sessions and workshops with colleagues across the business.
• Identifying friction, duplication and opportunities to simplify the rental experience.
• Helping design improved future-state processes.
• Gathering and documenting requirements.
• Creating user stories and acceptance criteria where required.
• Working with Product Owners and technology teams to develop and validate solutions.
• Using customer insight, colleague feedback and data to support recommendations.
• Understanding the impact of proposed changes on customers and frontline colleagues.
• Supporting solutions through testing and implementation.
• Exploring where AI, connected data and technology can make rental simpler and more valuable.

• You’ll have experience as a Business Analyst, Process Analyst, Business Change professional or in a similar role.
• We’re particularly interested in people who can combine strong analysis with a genuine understanding of customer experience.
• You’ll bring good stakeholder skills, curiosity, practical problem solving and the ability to turn complicated problems into clear requirements and workable solutions.
• Experience with Salesforce, customer journey mapping, digital transformation, automation or AI would be useful, but isn’t essential.