Hire Desk Team Leader

We now have a fantastic opportunity for a Customer Service Team Leader to join the Sunbelt Rentals Hire Desk Team to oversee the delivery of work and drive service standards through a highly motivated and skilled team.

In this role your responsibilities will include: 

• Support the Service Manager and perform management duties when the manager is absent or out of office
• Demonstrate the highest level of customer service skills 
• Support Hire Desk staff with escalation point for problem solving
• Assist management with recruitment processes and new team member training
• Central point of hire for products, supporting the customer through all stages of the hire process;
• Producing timely & accurate quotations and chasing responses
• Identify up-selling & cross selling opportunities
• Administer off hires, exchanges & breakdowns
• Communicate and collaborate with the Depots to ensure that customer requirements are met

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.  We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

Previous management experience is desirable, however we are interested in hearing from highly motivated candidates who are looking for the next step in their career to develop and gain experience in people and operational management.

To succeed as a Hire Desk Customer Service Team Leader you will bring the following skill-set and behaviours:

• Previous experience in a customer service role, within a Customer Contact Centre or Service Centre environment
• Previous hire experience is highly desirable
• Strong interpersonal and influencing skills with the ability to effectively communicate across all levels and functions internally and externally
• Strong customer service ethic, reviews and actively seeks to resolve issues and improve service standards in the team
• Effective planning and organising skills, methodical approach with close attention to detail and adherence to company standards and procedures.

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is. 

Our people are at the heart of our values and they’re our greatest asset.  We rely on you to look after our customers so in return, we take good care of you.  We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.